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Frequently Asked Questions

How are your products so cheap?

We do our best to give you the best wholesale prices by cutting costs in certain areas keeping in mind that the integrity of our products or services will not degraded.

Why long shipping times?

In most circumstances we have high load in producing and shipping our products around however most times packages arrive before the due date.

How can I track my packages?

You will be emailed with your tracking number, alternatively you can login to your account and click on tracking to view the status of your package.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on location. For more details on how shipping costs are calculated, please contact us directly. We may also implement a delivery fee per item dependent on the country.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Will I have to pay tax on products? 

Only for some countries and regions we add TAX/VAT at checkout. Tax percentage is pulled from the corresponding countries/regions governments websites.

Current Countries and Tax/Vat rate:

  • Australia 10% GST
  • France 20% VAT
  • United Kingdom 20% VAT
  • United States 10% VAT

If your country is not listed or the % is incorrect please contact us and we shall amend the changes.

I have my tracking number but its empty or blank? 

Sometimes you will get a tracking number and when you try to track it, shows nothing or similar.

Not to worry! This just means we have a whole bunch of tracking slips that we assign to customers packages and take to the postal company and that’s when you will see your tracking information updated.

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