SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 180 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by various means dependent on what the customer chooses. Packages shipped from our US warehouse are sometimes shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-60 Business days |
| Canada, Europe |
10-60 Business days |
| Australia, New Zealand |
5-60 Business days |
| Central & South America |
15-60 Business days |
| Asia |
10-60 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 1-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy Online City (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyonlinecity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free US Shipping 
He's arrived in four days. The postman knocked on my door, quick delivery.
Товар отличного качества! Срок доставки до Новокузнецка три недели! Рекомендую товар и продавца!
Product is very good quality, just lack to test and I will leave more comments
7 дней до постамата в Санкт-Петербург, трек отслеживался.Продавец отправил на 4 день.Упаковано в пакет с пупыркой, упаковка целая, если кто покупает в подарок, то заказывайте.Продавец общительный.Товар пришёл без батареек, полностью соответствует описанию.Рекомендую продавца и товар.
A little crumpled box, but the main thing is that the device works)) for work you need 4 AA batteries Opens the wine very easily, so I advise))
Fast shipping and by agency. It takes only two days. Packed in bubble plastic. Quality product, good plastic. Good presentation: It comes all inside a cardboard box and all the items come in individual bags. It works properly. Also comes a paper manual where it explains the operation. Fully recommended.
Such as the description, very nice and useful if you like wine. Fast delivery in Madrid. I ordered it on Friday the 12th and received it on Monday the 15th. Impressive
They inserted 4 batteries, buzzing, spinning, but they have not tried it yet. Pleasantly hit the delivery. Less than a week and the courier delivered home!
Super cool corkscrew, took for myself, and so you can as a gift will be very original, just on Hurray! Quality is just fire. I advise everyone!
Заказали 27.11 и 02.12 курьер уже принес на дом. Ещё не использовали. Немного расстроило, что не в одной коробке.
Superrrr! -Fast delivery by courier to the apartment for (3) days, checked, everything works, I take as a gift for the second time at a discount.
The corkscrew is just divine!!!!)))))) special vinyl took opens simply chic! I did not try the Cork (we drank everything). But leechka for the bottle in general fire! Does not broth, does not spill. In general, the mandatory thing in the house))))
Excellent Product arrived early and very well its packaging, works perfectly greetings from Montemorelos N. L. Mexican.
The goods went to Ukraine for a month. Quality suits, very convenient piece;)
Veio conforme o anunciado, Compra feita em 19/11/2021 e chegou em 25/11/2021( 06 dias corrido). Vendedor compriu com sua pontualidade.Gostei do produto.
Llego rapido...se muy buena calidad...y tal cual a lo indicado por el vendedor.. Recomendado
He has arrived quickly and very well wrapped. There's the whole set and it works great. I am very satisfied with the product.
Штопор пришел в течении 4 дней до порога курьером. Коробка в целая, инструкция. Батарейки поставил свои. В деле еще не проверял
Excellent Device, everything works, you need 4 finger batteries. Everything is high quality, including a box. A great option for a gift.